Utility Billing Contacts

Due to the ongoing winter storm, City facilities, including City Hall and all Parks, Recreation and Culture facilities, will be closed on Tuesday, Feb. 18. This is due to the forecasted winter storm resulting in dangerous travel conditions.

Read the news release for full details >>

The Utility Billing Division of the Finance Department is responsible for producing billing statements, answering customer inquires, and collecting payments for water, sanitary sewer, trash, stormwater, and other miscellaneous services provided by the City. The division is responsible for reading, installing, and servicing water meters.

Customer Service Representatives are available during regular business hours to accept payments, answer questions about your account, as well as process requests for turn-ons, disconnections, or transfers.

Customer Service Office:
City Hall
Ground Floor
6 East 6th Street
Lawrence, KS
Bill Payment or Customer Service Hours: 8 a.m. – 5 p.m. Monday – Friday (excluding holidays)

Mailing Address –
City of Lawrence
P.O. Box 1757
Lawrence, KS 66044-8757
Customer Service Email Address –
 utilitybilling@lawrenceks.org

 

Lawrence Utility Phone Numbers

Billing questions (785) 832-7878

Non-bill related questions or problems
Water (785) 832-7800
Sanitary Sewer (785) 832-7800
Trash, Recycling & Yard Waste (785) 832-3032
Stormwater (785) 832-7800
Compost Facility and Hazardous Waste (785) 832-3036
Fax Number (785) 832-3231