To report a water or sewer emergency, or to report an illicit stormwater discharge, call 785-832-7800.
The Municipal Services & Operations (MSO) Department keeps Lawrence running—every day, for every resident. From clean drinking water to safe streets, storm response, and reliable trash pickup, MSO delivers the essential services that support public health, safety, and quality of life across the city.
We manage and maintain more than 850 miles of water, storm, and sanitary sewer lines, oversee two water treatment plants that process over 10 million gallons of water per day, and care for the streets, signals, and infrastructure that keep our city moving.
MSO is more than operations—it’s a commitment to the systems, people, and planning that make Lawrence a safe, sustainable, and connected place to live.
Who To Contact For:
MSO Contacts
| Construction Management, Engineering & Development |
785-832-3194 |
| Melinda Harger, P.E., LEED AP BD+C |
Assistant Director (CMED) |
| David Cronin, P.E. |
City Engineer |
| Andy Ensz, P.E. |
Engineering Program Manager |
| Jake Baldwin, P.E. |
Engineering Program Manager |
| Nick Hoyt, P.E. |
Engineering Program Manager |
| Leah Morris, P.E. |
Engineering Program Manager |
| Kyle Gonterwitz, P.E. |
Engineering Program Manager |
| Chris Rice, P.E. |
Senior Project Engineer |
| Omar Maali, P.E. |
Senior Project Engineer |
| Aaron Parker, P.E. |
Senior Project Engineer |
| Steven Lashley, P.E. |
Senior Project Engineer |
| Anthony Shuler |
Senior Project Engineer |
| Steven Hallstrom |
Project Manager – Construction |
| Steven Smith |
Right-of-Way Program Administrator |
| Jillian Hager |
 Project Coordinator for Engineering |
| Transportation Planning |
785-832-3155 |
| Jessica Mortinger, AICP |
Transportation Planning Manager |
| Cece Riley |
Transportation Planner II |
| Stephen Mason |
Transportation Planner I |
| Adia Witherspoon |
Transportation Planner I |
