About Municipal Services & Operations

Due to the ongoing winter storm, City facilities, including City Hall and all Parks, Recreation and Culture facilities, will be closed on Tuesday, Feb. 18. This is due to the forecasted winter storm resulting in dangerous travel conditions.

Read the news release for full details >>

To report a water or sewer emergency, or to report an illicit stormwater discharge, call 785-832-7800.

The Municipal Services & Operations (MSO) Department keeps Lawrence running—every day, for every resident. From clean drinking water to safe streets, storm response, and reliable trash pickup, MSO delivers the essential services that support public health, safety, and quality of life across the city.

We manage and maintain more than 850 miles of water, storm, and sanitary sewer lines, oversee two water treatment plants that process over 10 million gallons of water per day, and care for the streets, signals, and infrastructure that keep our city moving.

MSO is more than operations—it’s a commitment to the systems, people, and planning that make Lawrence a safe, sustainable, and connected place to live.

Who To Contact For:

Customer Service 785-832-7800
Water Emergency 785-832-7800
Sewer Backup/Emergency 785-832-7800
Stormwater Illicit Discharge 785-832-7800
Engineering Questions 785-832-3194
Solid Waste Customer Service 785-832-3032
Right-of-Way Application Questions 785-832-7800
Lawrence Regional Airport 785-832-7800

MSO Contacts

Leadership 785-832-7800
Melissa Sieben Director
Mike Lawless, P.E. Deputy Director

 

Construction Management, Engineering & Development 785-832-3194
Melinda Harger, P.E., LEED AP BD+C Assistant Director (CMED)
David Cronin, P.E. City Engineer
Andy Ensz, P.E. Engineering Program Manager
Jake Baldwin, P.E. Engineering Program Manager
Nick Hoyt, P.E. Engineering Program Manager
Leah Morris, P.E. Engineering Program Manager
Kyle Gonterwitz, P.E. Engineering Program Manager
Chris Rice, P.E. Senior Project Engineer
Omar Maali, P.E. Senior Project Engineer
Aaron Parker, P.E. Senior Project Engineer
Steven Lashley, P.E. Senior Project Engineer
Anthony Shuler Senior Project Engineer
Steven Hallstrom Project Manager – Construction
Steven Smith Right-of-Way Program Administrator
Jillian Hager  Project Coordinator for Engineering
Transportation Planning 785-832-3155
Jessica Mortinger, AICP Transportation Planning Manager
Cece Riley Transportation Planner II
Stephen Mason Transportation Planner I
Adia Witherspoon Transportation Planner I
Field Operations & Inspections 785-832-7800
Scott Fewins General Manager (FOI)
Shane Golden Manager – Field
Caleb Pettengill Manager – Streets
Administration 785-832-7800
Evan Korynta ADA Compliance Administrator
Michael Leos Communication and Community Engagement Specialist
Environment, Health, Science & Treatment Operations 785-832-7800
Trevor Flynn Assistant Director (EHSTO)
Jonathan Gutierrez Environmental Manager
Jeff Scott Environmental Manager
Fleet & Facilities 785-832-7800
Mike Lee Buildings & Structures Manager
Robert Aaron Fleet Manager
Solid Waste 785-832-3076
Ron Green General Manager (Solid Waste)
Mike Brown Operations Supervisor – Solid Waste