Payment Options

Auto Bill Pay

The City is pleased to offer its utility customers the Auto Bill Pay Program. Your Lawrence Utility Bill will be paid via a direct withdrawal from your specified bank account on the due date. You will still receive your monthly bill as usual, allowing approximately two weeks to review the bill before the payment is made. To sign up for Auto Bill Pay, mail the Auto Bill Pay Application (PDF, 12 KB), along with a canceled check to Lawrence Utility Billing, P.O. Box 708, Lawrence, KS 66044.

If a customer wishes to cancel their Auto Bill Pay service, they must provide a written request to the Utility Billing Division.

Online Payment

You can pay your Lawrence Utility Bill online with a Visa, Discover or MasterCard. The City of Lawrence uses Paymentus to process credit card payments. Paymentus' payment center is online at https://ipn.paymentus.com/otp/stde/clks. If you desire to pay more than $200, you will need to process more than one payment.

There is a $3.25 convenience fee associated with this service.

Payments made through Paymentus may take up to 3 business days to be posted to your account. Late payment fees will be assessed on payments received after the due date.

By Telephone

You can also pay your Lawrence Utility Bill with a Visa, Discover or MasterCard over the telephone at: (877) 506-3115. You will be prompted for your identification number. This is the account number located on the front of your utility bill.

There is a $3.25 convenience fee associated with this service.

Payments made over the telephone are also processed through Paymentus and may take up to 3 business days to be posted to your account. Late payment fees will be assessed on payments received after the due date.

By Mail

Utility bills can be mailed in the return envelope provided with your bill. All mailed utility bills are processed internally by city staff. It may take up to 3 business days to be processed.

Plan ahead if you are mailing your bill, bills are considered paid on the day they are processed, not the day they are mailed.

Mail payments to: P.O. Box 1757, Lawrence, KS 66044-8757

Drop Box Locations

Payments deposited in drop boxes are processed by city staff, so please allow three days for processing.

  • Dillon's (23rd Street and 6th Street locations ONLY)
  • HyVee (Clinton Parkway location ONLY)
  • Checkers
  • City Hall (2)
  • East of City Hall between the Riverfront Mall and City Hall
  • In the foyer of the east entrance of City Hall (8:00am - 5:00pm, Mon-Fri)

Note: If paying with cash, please come in person to the City of Lawrence Utility Billing Office (City Hall - 6 East 6th Street, 2nd Floor), so that we may issue you a receipt. DO NOT mail cash or leave cash in the drop boxes.

In Person

Bills can be paid in person at the Utility Billing Service Counter in City Hall. Utility Billing is located on the second floor of City Hall, 6 East 6th Street. Hours are 8 a.m. to 5 p.m., Monday - Friday, excluding holidays.

If you pay late...

  • A two-percent late charge is applied to the account
  • Water service is subject to disconnection 20 days after the bill is due
  • Restoring service includes paying all past due bills, reconnection fees, and unpaid deposits
  • Checks returned for insufficient funds are subject to late penalties plus an additional $25 fee
  • A $25 trip charge is applied to the account if a collection related trip is made to the residence/business.
  • Owners will be required to pay a deposit equal to the average of two monthly bills if their water is disconnected for non-payment two or more times in a 12-month period.
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