Utility Billing

Pay Your Utility Bill

Make a payment Click here to pay your utility bill online with a Visa, Discover or MasterCard.
The City of Lawrence uses Paymentus to process credit card payments online, as well as over the telephone. To pay with Visa, Discover or MasterCard by telephone call (877) 506-3115.

Payment Options

Read about additional payment options including Auto Bill Pay, paying by mail, at drop box locations, or in person.

A convenience fee of $3.25 is charged by Paymentus for each credit card transaction made online or by telephone. Payments made through Paymentus may take up to three business days to be posted to your account. Late payment fees will be assessed on payments received after the due date.

NOTE: If you desire to pay more than $200, you will need to post more than one payment.

Manage Your Utility Service

Manage utility service Use the Service Request form to start, stop, or transfer residential utility service. Restore utility service Need to get your utility service restored? Use the Restore Service form.

Get Your Account Information

Account Information Online

Account Information Online

Registered customers can view information about their utility account online. Don't have a username? To get started, visit the online billing registration page.
Account Information by Phone

Account Information by Phone

Customers can obtain information about their utility account 24 hours a day , 7 days a week by calling (785) 832-7878. Using the account number located on the front of the utility bill, our customers can access current and past due balances, service disconnect dates and billing and payment history.


Existing utility customers can have their monthly utility billing statement e-mailed to them. Choose to receive your statements by e-mail only, or e-mail and U.S. mail. To get signed up, visit the e-billing sign up page.